Product Repair
We're Here to Help Keep Your Product Working
As part of our commitment to product longevity and sustainability, we offer repair services for eligible products in accordance with applicable EU repairability requirements.
Where your product is eligible for repair, we will assess your request and, where repair is possible, carry out the repair as soon as reasonably practicable.
Repairs are provided at no charge where applicable or at a reasonable price based on the nature of the repair required.
Our repair service is available for the following products:
- Product Category 1
- Product Category 2
- Product Category 3
If you are unsure whether your product is covered, please submit a repair request using the form below and we will confirm eligibility.
How Our Repair Service Works
1. Complete the Repair Request Form below.
2. Our team will review the information provided.
3. We will contact you to confirm whether your product is eligible for repair.
4. If required, we may arrange for inspection or diagnostic assessment.
5. We will provide details of the repair, estimated timescale and any applicable charges before work begins.
6. Once approved, we will complete the repair and return your product.
Where appropriate, repairs may be carried out by one of our authorised repair partners on our behalf.
Indicative Repair Prices
The prices below are intended as a guide only. Actual repair costs may vary depending on the condition of the product, the fault identified, and any replacement parts required.
| Product inspection / diagnostic assessment* €50 + VAT
| Minor repair (adjustments, minor component replacement) | From €60 + VAT |
| Standard repair | From €100 + VAT|
| Major repair | From €130 + VAT |
| Labour (where applicable) | €75 + VAT per hour |
| Parts (if applicable) | Charged per part |
*Any diagnostic charge will be confirmed before inspection takes place. Where a repair proceeds, the diagnostic charge may be deducted from the final repair cost where applicable.
Typical Repair Times
Estimated repair times are:
- Initial review of your request: 2–3 working days
- Inspection (if required): 5 working days
- Standard repair: 5–10 working days following approval
- Complex repairs: We will advise you following assessment.
Repair Request Form
Please complete the information below and a member of our Customer Service team will contact you.